After a month of very little action but me being sent back and forth between support and sales at Lenovo to address what should have been a trivial problem for them to solve, I decided to write a review. See, they’ve sent me these “Following your recent purchase…” emails about once a week after I bought the laptop in April, asking for a few words to be published on their website, and I decided to comply:
|Great Laptop But Abysmal Customer Support|
|The laptop as such is great, but Lenovo’s customer support is among the worst I have ever experienced. They’re slow, they like to pass around your case to each other to cover their tracks and play the blame game, and they don’t respect European consumer legislation. You’d think paying for 3-year premier support would help you avoid this sort of thing, but apparently not.|
Of course, they turned it down. I replied to ask them what they thought was inaccurate in my review, but of course, the reply-to email address bounced. They encouraged me to write more content, though, so I copied the original review and my follow-up questions into one, and hit Publish.
They refused it again, using the same form letter and the same no-reply address, so I figured it’s all worth a blog post, at the very least. Lenovo, if you’re reading this, I will make my best effort to spread the word.